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Averaged Billing


Call it the Averaged Bill
The "averaged" bill is an adjusted rolling average of your power bills over the past 13 months. It brings the highest bills down and the lowest bills up to nearly the same amount each month. While your bill won’t be exactly the same every month, it will usually be very close.

Start Anytime, End Anytime
Your averaged bill can start any month and end any time you choose.

With the averaged bill, the meter is still read on the same schedule as in the past, and your bill is computed just like always. The bill still arrives in the mail to tell you how many kilowatt-hours were used and the total bill amount. Your averaged bill amount will be shown as the amount due on your bill.

To qualify for this service you must be a residential customer and you must have had continuous service at your present location for a minimum of 12 months.

Here's How it Works:
Any current balance on your account the day you start the average billing payment plan is still due. Your averaged billing will begin with your next bill.

We average your actual usage over the past 13 months, using a calculation developed by our financial services department.
 
This averaged amount is automatically refigured every month to insure a perpetual 13-month average.
 
Taxes, outdoor lighting charges, contracts or other fees will be averaged in with your electric usage, but they will still be itemized on your bill.
 
One time a year, on your averaged billing anniversary date, we will send you a bill for your actual usage plus any charges, or minus any credits accumulated during the year.
 
Important Notes:
The averaged bill only works if you pay your bill promptly every month. If you receive a delinquent notice, you will be removed from the average billing payment plan.

If your account becomes delinquent, the delinquent notice will reflect the entire current billing plus any prior billing amounts owed and any credits from over-payments from the Average Billing Plan. The entire amount will be due by the delinquent due date.

To get started:
Click on the link below to get more information. One of our customer service representatives will call you back. Or call us or come by one of our offices.

>> Averaged Billing Information Form

Sorry, the averaged billing payment plan is not available for commercial accounts.

  • Summerdale (Headquarters)
    19600 State Highway 59
    Summerdale, AL 36580
    8:00 a.m. to 4:30 p.m. M-F
  • North Baldwin
    47511 Highway 59
    Bay Minette, AL 36507
    8:00 a.m. to 4:30 p.m. M-F
  • South Baldwin
    21801 University Lane
    Orange Beach, AL 36561
    8:00 a.m. to 4:30 p.m. M-F
  • Call Center:
    (251) 989-6247
    (800) 837-3374 Toll Free
    7:00 a.m. to 6:00 p.m. M-F