View our Interactive Outage Map
What to do if my power is out?
- Go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.
- If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected.
- If the problem is not within your home, or several are involved, call Baldwin EMC.
- Do not report an outage via email; our control system operators are not able to respond to individual outages by email. Please notify us by phone if you have an outage; we appreciate your cooperation and patience
What number do I call?
Dial (251) 989-6247 or 1-800-837-3374 (24 hours a day) to report an outage. If all of our operators are busy, you can report the outage to our automated outage computer. You will be asked to enter the phone number of the location experiencing the outage. If this phone number is recognized by the computer, it will locate your account information for the system control operator to radio the emergency crew. If the number is not found, you may leave a voice message providing us with your name, a number where you can be reached, and your address.
How will I know my message has been received?
The information recorded by the automated outage computer is printed and issued to our system control operator on every call.
If my phone number is not on file in the computer, how can I update it?
Call us duringÂ business hoursÂ and ask us to update your telephone number in our outage system. You should give us the phone number at the physical location of your meter.