My Power is Out
For the most up-to-date outage information during major outages and storms, follow us on Twitter at www.twitter.com/BEMCRestoration.
What to do if my power is out?
1. Go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.
2. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected.
3. If the problem is not within your home or several are involved, notify Baldwin EMC.
What number do I call?
Dial 989-9999 or 1-800-287-5809 (24 hours a day) to report directly to our automated outage computer. You will be asked to enter the phone number of the location experiencing the outage. If this phone number is recognized by the computer, it will locate your account information for the system control operator to radio the emergency crew. If the number is not found, you may leave a voice message providing us with your name, a number where you can be reached, and your address.
How will I know my message has been received?
The information recorded by the automated outage computer is printed and issued to our system control operator on every call.
If my phone number is not on file in the computer, how can I update it?
Call us during business hours and ask us to update your telephone number in our outage system. You should give us the phone number at the physical location of your meter.
Technical Alert: Our dispatch crew is not able to respond to individual outages via email. Please notify us by phone if you have an outage. We appreciate your patience!