Service FAQ

  • What do I need to get my power turned on?

    You will need to complete an application, pay a connection fee and deposit, and provide a meter number or street address. An electrical permit or other requirements may apply. For complete details, please visit our Start Service at an Existing Location page if a meter and/or meter box is already installed at your new location. If you need a power line and meter installed, please visit our Start Service at a New Location page.

  • Will I have to pay a deposit for electric service?

    Yes. A deposit is required for electric service. Click Security Deposits and Fees for more information.

  • Can I open an account over the phone?

    You may establish a new account by phone and fax, or by phone and mail. A signed application is required. This form is available online, or we will be happy to fax it to you. You may fax or mail a completed application to us to establish a new account.

  • When will my power be turned on?

    Once the necessary forms are signed and fees are paid, you can expect service to an existing  meter the next business day. New service installations can take up to two weeks after all forms are submitted and fees are paid. Please allow adequate time for installation of new service.

  • How do I change my billing address or phone number?

    If the location of your service needs to be changed, please contact member services at member.service@baldwinemc.com.

  • How do I disconnect service?

    To disconnect your current service, please complete the form below or call us at (251) 989-6247. Please give us at least two days advance notice before discontinuing service if at all possible. If you are moving outside our service area, your final bill will be mailed to your forwarding address.

  • How can I change my address or phone number?

    To change your account information, please complete the appropriate fields in the form below.

    • Current Billing Address

    • New Billing Address

    • If the location of your service needs to be changed, please contact the member service department at member.service@baldwinemc.com or (251) 989-6247.