COVID-19 (Coronavirus) Updates

Lobbies Open – Effective Wednesday, May 20

Our lobbies in Orange Beach, Summerdale and Bay Minette are open from 8 a.m. to 4:30 p.m. We do ask members to please practice social distancing, use our provided hand sanitizer before visiting the counter, and if you’re feeling unwell, please refrain from entering the building.

Business Operations Changes – Effective Monday, May 18

  • Our lobbies remain closed until further notice.
  • The drive-through windows at all three Baldwin EMC offices remain open as usual, from 8 a.m. until 4:30 p.m., Monday through Friday.
  • Our Call Center is operating from 7 a.m. to 6 p.m., Monday through Friday.
  • Of course, Baldwin EMC crews remain on standby around the clock to respond to emergencies and outages.
  • Multiple payment options remain available to our members, the complete list can be seen here.
If you’re not doing so already, please follow us on FacebookTwitter and Instagram for news and updates during this time. Also, continue to check our website for announcements and utilize our online resources on both the website and the Baldwin EMC app.

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We know the COVID-19 pandemic has created an uncertain environment for everyone. If you are having trouble paying your electric bill, please call us at 251.989.6247 to discuss payment arrangements with a Member Service Representative.

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Call Center Changes – Effective Thursday, March 26

Effective Thursday, March 26, 2020, Baldwin EMC’s call center will abbreviate its hours and operate from 8 a.m. to 5 p.m., Monday through Friday, until further notice. A shift from the traditional operating hours of 7 a.m. to 6 p.m., this measure will allow the cooperative’s Member Service Representatives to work from home as an extra safety precaution for both employees and Baldwin EMC members.

The drive-through windows at all three Baldwin EMC offices will remain open as usual, from 8 a.m. until 4:30 p.m., Monday through Friday.

Baldwin EMC crews remain on standby around the clock to respond to emergencies and outages. Members can report an outage using any of the traditional means: by calling Baldwin EMC at 251.989-6247, texting (text BALDWIN to 85700 to enroll, then OUTAGE to 85700 to report an outage), or by going online via the interactive map (www.baldwinemc.com/outage-center/).

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At Baldwin EMC, one of our goals is to offer the highest level of safety to our members and our employees. In light of the COVID-19 (coronavirus) pandemic, we will be taking additional safety measures.

The first step is to begin active social distancing, as recommended by the Centers for Disease Control (CDC). Therefore, we will be limiting our business operations and offering alternative ways to pay bills and address member service issues.

We are focused on maintaining reliable electric service to our members while we take extra precautions to protect both our employees and our members.

Office Changes

Effective Thursday, March 19, 2020, our lobbies will be closed, and most employees will be sent home to work as a means to flatten the curve of the COVID-19 pandemic. Although our lobbies will remain closed until further notice, members can still utilize the drive-through at each district office location.

What this Means for our Members

While our business operations at this time are limited, members can continue to reach us or make a payment in the following ways:

• All account-related business can be conducted over the phone with one of our Member Service Representatives, Monday – Friday, 7 a.m. to 6 p.m.
• Payments and some member activities can be made at the drive-through or at our kiosks.
• Online billing and payment is available through the Baldwin EMC app (available on iOS and Android), or by visiting www.baldwinemc.com.
• Automated billing by phone is available by calling (800) 342-2519 or (251) 989-0202.
• Payments can still be mailed in and they will be processed.

Going Forward

At this time, we do not have any reports of illness among our employees. We appreciate your understanding and patience regarding the precautions being taken to protect both our employees and members.

Baldwin EMC will continue to monitor local and national reports on the evolving impact of COVID-19. We will base our safety precautions on factual information from the CDC, the World Health Organization and local public health agencies. As new information is made available through these resources, we may adjust our plans. In the meantime, please bear with us. If you have any questions, please call us at (251) 989-6247. Also, please continue to visit our website, www.baldwinemc.com, and follow us on Facebook, Instagram and Twitter, for updates on this situation.

From all of us here at the co-op, stay safe and stay well!

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