Member Satisfaction Surveys

 

How are we doing? We want to hear from you! Baldwin EMC is conducting phone surveys to measure member satisfaction with our service while the occasion for the service is still fresh on your mind. Research Strategies, Inc, of Mobile, AL, is conducting the surveys by phone. Rest assured these are legitimate phone calls. However, remember BEMC will never require you make payment over the phone. If you receive a suspicious call, the best thing to do is hang up immediately and call our office at (251) 989-6247.

COMMON QUESTIONS ABOUT THIS SURVEY

Why is this survey important?
This survey is critically important to help Baldwin EMC measure how well we are providing our members the best level of service possible.

How does this survey help me as a member?
Our goal is to provide the best level of service possible. This survey will tell us if our members are satisfied with our service or if there are ways we can improve.

How was I chosen?
You were randomly selected from cooperative members who contacted Baldwin EMC during the last calendar quarter (or three months).

Will this information be used for any other purposes?
No. This survey is to help Baldwin EMC evaluate the quality of the service we provide. This confidential information will not be shared with anyone outside of Baldwin EMC. No information is sold to any outside companies. No one other than your power supplier will know your name or where you live. However, if you do not wish to answer a particular question, please skip over it. We do not want any information you feel uncomfortable providing.

What if I can’t answer a question?
Just answer each survey item to the best of your knowledge. Any information that you provide will be useful, so please return the survey with as many completed responses as possible.

What if I have further comments to add to the survey?
Please feel free to give additional comments to the surveyor who calls. Your comments and suggestions will be included in the survey results provided to Baldwin EMC.

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