You are a gift to us

CEO Karen Moore

‘Tis the season for gift giving. For remembering the things that matter most to us. For taking the time to let the special people who impact our lives know how much they mean to us.

At Baldwin EMC, you and your membership are truly a gift to us. You are at the heart of everything we do, whether we’re processing a payment, restoring an outage or building new lines across the county.

Because of the investment you make through your membership, you’re helping us make our community a better place to live. As of October, thanks to your contributions to Operation Round Up, we have distributed $376,959 in grants to charitable organizations and individuals in need. Those dollars stocked the shelves at local food pantries, helped a family recover the losses from a house fire, and paid medical expenses for our critically ill neighbors, among many other worthwhile causes.

When issues with electric bill printing vendors arose, affecting utility companies across the county, not just Baldwin EMC, you showed not only tremendous patience, but also adaptability, by signing up for paperless billing and automatic draft, to make sure you were staying on top of your payments.

When we sadly and unexpectedly lost a coworker and friend in July of this year, you offered us your sympathy and prayers through calls, messages and social media posts. Your support helped us get through the heartbreak we were feeling.

When we had to implement safety measures to help minimize the spread of Covid-19 in our offces and our community, you adapted to the changes and helped us keep our team safe through unprecedented times.

When we asked you to tell us how we were doing through our quarterly member surveys, you gave us high marks. Even in spite of the obstacles we’ve faced over the past two years, you still told us you trust us and you have faith in the job we’re doing.

And simply by making your electric bill payments, you gave us the resources we need to make life a little brighter in our community.

So, this time of year, just as we remember the true reason for the Christmas season, we also remember the reason for our success: you working together with us.

I thank you for the gift of your membership. And from our family to yours,

I wish you a very Merry Christmas and a blessed new year.

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