SMS Consent Communication and Program Description
By providing your mobile phone number and opting in, you agree to receive SMS (text) messages from Baldwin EMC. These messages may include, but are not limited to:
- Service notifications
- Outage communications and restoration updates
- Billing inquiries and payment reminders
- Account updates
- Member Support
- Follow-up communications
- Service alerts and emergency communications
Phone numbers collected during the SMS consent process are used for Baldwin EMC communications related to your account and services. SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. These SMS Text Messaging Terms constitute Baldwin EMC’s SMS Terms and Conditions for participation in the Baldwin EMC text messaging program.
Consent (Opt-In)
By opting in to receive SMS messages from Baldwin EMC, you provide express consent to receive recurring automated text messages at the mobile number you provide. Consent to receive SMS messages is not required as a condition of receiving electric service. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our online forms.
You may opt in through:
- Account enrollment or online forms
- Signing up for outage alerts or notifications
- Verbal or written authorization
Message Frequency
Message frequency may vary depending on the type of communication. Members may receive up to 10 SMS messages per week related to outages, account notifications, billing matters, service requests, and emergency communications.
Sample SMS Messages
Support Example: Baldwin EMC: Your service request has been received. A representative will contact you if additional information is needed. Msg and Data rates may apply. Msg frequency may vary. Reply STOP to opt out. Reply HELP for assistance.
Account Example: Baldwin EMC: Your Electric bill is available for the following account(s): 123456. Msg and Data rates may apply. Msg frequency may vary. Reply STOP to opt out. Reply HELP for assistance.
Required Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- Text STOP to opt out.
- Text HELP for assistance.
Message & Data Rates Disclaimer
Message and data rates may apply based on your wireless carrier and service plan. Baldwin EMC is not responsible for any fees charged by your mobile carrier.
Opt-Out Instructions (STOP)
You may opt out of receiving SMS messages at any time by replying:
STOP
After sending STOP, you will receive a confirmation message and will no longer receive SMS communications from Baldwin EMC unless you re-enroll.
Help Instructions (HELP)
For assistance, reply:
HELP
Or contact us directly:
- Phone: (251) 989-6247
- Email: member.service@baldwinemc.com
- Website: https://www.baldwinemc.com
Data Collection and Use
Baldwin EMC may collect and maintain the following information when you participate in SMS communications:
- Mobile phone number
- Message interaction data (e.g., opt-in, opt-out, responses)
- Account-related identifiers
This information is used to:
- Provide reliable communication regarding electric service
- Improve service quality and member communications
- Maintain regulatory compliance
- Deliver requested alerts and support services
Privacy / Non-Sharing Statement
Baldwin EMC respects your privacy. SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Baldwin EMC does not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.
Information may only be shared as necessary to support requested services, comply with law, or maintain SMS delivery and account communications:
- Service providers acting on Baldwin EMC’s behalf to facilitate SMS delivery and account communications. SMS consent and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for marketing purposes.
- Regulatory authorities or as required by law
For more information, please review our Privacy Policy:
https://www.baldwinemc.com/my-account/payment-and-privacy-policies/
Liability Disclaimer
Baldwin EMC is not responsible for:
- Delayed, undelivered, or misdirected messages
- Network or carrier-related issues
- Service disruptions affecting message delivery
- Errors due to incorrect or outdated contact information
SMS services are provided on an “as-is” and “as-available” basis.
Terms Modification Rights
Baldwin EMC reserves the right to update, change, or modify these SMS Text Messaging Terms at any time. Any changes will become effective upon posting to our website or upon notification via SMS or other communication methods.
Your continued participation in the SMS program constitutes your acceptance of any updates.
Contact Information
For questions regarding this SMS program or disclosure:
Baldwin EMC
Phone: (251) 989-6247
Website: https://www.baldwinemc.com
Email: member.service@baldwinemc.com